Closing Time Woes
I am okay with a customer coming into the store 5 minutes before closing and needing a fax or a copy or a book of stamps. No big deal. But there is a big difference between that and needing:
3 Evelopes
13 Copies
11 Notarized copies
1 UPS Ground Shipment
1 UPS Next Day Air Shipment
1 CD Mailer
2 Metered Mail items
and 1 Certified Return Receipt...none of which my very indecisive customer had organized from the moment he walked in.
He came in around 6:26, and was at the store for a little over an hour. Once he left, I locked the door, counted the till, and finished with other closing procedures. As I was getting ready to pull down the gate, I hear a frantic knocking at the front door. It is my indecisive friend again. *Sigh* I walk to the front door. "My brother lost his phone", he says. I let him in and we look for his phone. It's not here...of course. He finally leaves for good.
So closing time is at 6:30. I did not leave the store until 7:50! And what kills me is that when he and his brother walked in, they asked me what time I close. So while they were taking their time organizing and signing and filling out paperwork, they knew I closed an hour ago.
I don't know, but I would feel awful about doing that to someone...on a Friday, none the less!
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